I’m thinking about new features I could add to the RMA Manager module.

Once thing that comes to mind is the ability to automatically re-order items being returned.  This could be easily tied to the Return Reason.  The thinking is that items returned for a specific reason could automatically be added to a new order for the same customer.  That would make it very handy to handle exchange returns.

Another idea is the ability to issue a specific kind of refund.  Right now the module shows you dollar amounts but doesn’t offer a mechanism for the actual refund process.